Privacy Policy

Effective Date: 01/01/25

1. Introduction

Pointer Outfitters (“we,” “our,” or “us”), based in Argentina, is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you interact with our services, website, and customer support channels. By using our services, you consent to the practices described herein.

We recognize the importance of privacy, particularly for clients from jurisdictions such as the European Union (under the General Data Protection Regulation - GDPR) and the United States (including California, under the California Consumer Privacy Act - CCPA).

2. Information We Collect

We may collect and process the following types of personal information:

Full name

Contact details (email address, phone number, mailing address)

Booking and travel preferences

Passport or identification information (where required by law)

Any additional information you choose to provide (e.g., dietary restrictions, special requests)

This information is either collected directly from you or generated through your interactions with us.

3. How We Use Your Information

We process your personal data for the following purposes:

Data Security:

We implement robust security measures to ensure the confidentiality and integrity of your personal data. However, please be aware that no online data transmission is completely secure, and we encourage you to take your own precautions.

To manage and confirm bookings or reservations

To provide customer service and respond to inquiries

To personalize your experience and improve our services

To send relevant communications, offers, and updates (only if you provide explicit consent)

To comply with legal obligations and protect our legitimate interests

We will only process your personal information when we have a lawful basis to do so.

4. Legal Basis for Processing (EU Clients)

If you are located in the European Economic Area (EEA), we rely on the following legal bases under GDPR:

Performance of a contract: when you book our services

Legal obligation: to comply with applicable laws

Legitimate interests: for business development and customer service

Consent: for marketing communications (if applicable)

5. Information Sharing

We do not sell, rent, or trade your personal data. We only share your information under the following conditions:

Service Providers: We may share data with trusted third-party service providers (e.g., accommodation providers, transportation partners) solely for the purpose of fulfilling your reservation or enhancing your experience.

Legal Requirements: We may disclose your personal information if required by law or in response to valid legal requests.

International Transfers: Some of our service providers may be located outside Argentina. We ensure appropriate safeguards are in place for cross-border data transfers, including data processing agreements and adherence to international privacy standards.

All third parties are contractually obligated to handle your information with confidentiality and security.

6. Data Retention

We retain your personal data for as long as it is necessary to fulfill the purposes described in this policy. In the absence of a specific request, we may retain your data indefinitely unless local regulations require otherwise.

You may request the deletion of your personal information at any time by contacting us (see Section 10).

7. Data Security

We employ physical, technical, and organizational safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Access restrictions to sensitive information

Secure communication protocols

Internal training on data privacy and security

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. SMS Terms & Conditions

8.1. Product Description

By providing your mobile phone number to Pointer Outfitters, you consent to receive SMS (Short Message Service) messages related to booking confirmations, service updates, travel logistics, or other information relevant to your trip and customer experience.

8.2. Message Frequency

Message frequency may vary depending on your interactions with us. You may receive occasional messages related to your current or upcoming reservation.

8.3. Message and Data Rates

Standard message and data rates may apply, depending on your mobile carrier plan. Pointer Outfitters is not responsible for any fees charged by your carrier.

8.4. Opting Out

You may opt out of receiving SMS messages from us at any time by replying with the word “STOP” to any message you receive. Upon opting out, you will receive a final confirmation message, and no further messages will be sent to your number.

8.5. Help and Support

For assistance with our SMS service, reply with the word “HELP” to any SMS message you receive from us. You may also contact our support team via email at [email protected]

8.6. Privacy and Data Use

Your phone number will be processed and stored in accordance with this Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All opt-in data and consent records related to text messaging will remain confidential and will not be sold, rented, or disclosed to any third party.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access – You may request a copy of the data we hold about you.

Correction – You may request that we correct or update your personal information.

Objection – You may object to certain processing activities.

Data Portability – You may request a copy of your data in a structured format.

Withdraw Consent – If processing is based on your consent, you may withdraw it at any time.

To exercise your rights, please contact us via email: [email protected]

10. Minors

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with data, please contact us immediately.

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can reach us at:

Email: [email protected]

Site Web: https://pointeroutfitters.com/

12. Policy Updates

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, services, or legal obligations. Changes will be effective upon posting to our website. We encourage you to review this page periodically.